CleverPet stands behind its FluentPet products. CleverPet warrants FluentPet branded products against manufacturing defects that cause products to fail for a period of two years from the date of receiving your FluentPet product.
This warranty DOES NOT cover normal wear and tear or damage caused by biting, scratching, etc. Frequently replacing the sound buttons in the HexTiles may loosen the HexTile’s grip, and issues caused by this are not covered by the warranty.
Contact us at firstname.lastname@example.org to submit a warranty claim. For button problems, please include a video showing what the problem is (if the issue is sound quality, show how you are recording). For HexTile claims, include photos of your HexTile's front and back. Verifying your shipping address with us immediately will speed up the warranty process.
Please Note: We will answer your e-mail in 24 - 48 hours. If you don't receive a response, please check your SPAM folder.