Connect Support

FluentPet Connect Support

Get the FluentPet App

FluentPet App requires mobile device with iOS 12.1 / Android 8, or newer.

Troubleshooting Guide

For issues our troubleshooting guide doesn't address, email us at support@fluent.pet

Connect Support Group

Follow these steps to join the Connect group discussions on Discord.

FAQs

Training

Because Connect Buttons are the same size and pressing experience as the original Sound Buttons, our testers’ learners have experienced a smooth transition.

If there is a risk of your learner eating the buttons, please don’t leave them unsupervised with the buttons.

If chewed on, sound buttons can break apart and create sharp plastic parts or expose the batteries within them, both of which can lead to internal injury if ingested. If a button, or part of a button or battery is ingested, immediately contact an animal hospital or your veterinarian for medical attention.

Base & Buttons

Our hardware allows up to 100 buttons on a single base Hextile. However, software limitations currently limit the app to supporting 45 buttons. We hope to resolve by mid-February.

No. During the setup process you will assign the button to a specific Base.

The Base is rechargeable. The USB charging cable is included; the charger is not.

The rechargeable battery in the Connect Base can last 2 weeks under normal use.

Yes. As long as your Hextiles are compact.

The Base is connected to the internet via WiFi, and buttons are linked wirelessly to the Base.

The Connect Systems requires a 2.4GHz Network.

Not currently.

Yes, the Basease speaker is louder and clearer than FluentPet’s Sound Buttons.

No. We plan to keep the Base in FluentPet’s trademark teal.

No. The Connect Buttons require the speaker in the Base to be heard.

You will hear a Button press through the Base to which that Connect Button is linked. Connect Buttons cannot be linked to more than one Base at a time. Depending on the environment (indoor or outdoor) the range is about 10 to 20 m.

That depends on the environment (indoor vs outdoor), about 10 to 20m, but the sound comes out of the Connect Base, so you should keep your sound board together in 1 place.

The Base is necessary for the buttons to function. It’s both the speaker for the system and also relays which button was pressed to yourFluentPet app.

When the Base has a low battery, the LED light on the Base will blink green to let you know it’s almost dead. You will also receive a notification in the FluentPet app.

No, it’s not necessary to disconnect the Base from the buttons while it is charging.

The Base and buttons will keep working as normal while the Base is plugged in and charging.

You record through the app. Because smartphones have much better microphones, this ensures the words are crisp and clear.

No, the sound comes out of the Base. Connect Buttons don’t have their own speakers.

Compared to competitor buttons, our Connect Buttons are ultra-easy to press, even for small learners. Because the buttons require much less force to press, they are great for large as well as small dogs, cats, nose pushers, and any other type of learner. Connect Buttons require slightly more force than our Sound Buttons, but are comparable.

Connect Buttons connect wirelessly to the Connect Base and button presses are automatically logged in the FluentPet App You will receive a text notification on your smartphone.., Connect Buttons also light up when pressed.

Each connect button uses one CR2430 battery.

Our buttons are designed to last from one to three years without requiring a battery replacement.. A rechargeable button would be significantly more expensive without providing any meaningful benefit.

While haven’t tested this approach, we don’t foresee any direct issues. The fridge could influence the reception slightly, but it shouldn’t be an issue if you keep the Base fairly close.

Not at this time.

The Connect Buttons transmit an extremely short message to the Base when they are pressed. Your phone, computer or WifI router transmits messages at rates that are magnitudes higher than the Connect Buttons.

The FluentPet Connect smart button system helps you to stay connected to your learner, even when you’re away. The Connect Buttons link wirelessly to the Connect Base (required), which plays words/sounds when the button is pressed through a large, high-fidelity speaker. The Connect Buttons also light up when pressed.

The FluentPet Connect smart button system helps you to stay connected to your learner, even when you’re away. The Connect Buttons link wirelessly to the Connect Base (required), which plays words/sounds when the button is pressed through a large, high-fidelity speaker. The Connect Buttons also light up when pressed. 

Our Sound Buttons, including our new Speak Up Buttons have the speaker and the microphone built into each button, so a separate speaker is not required.

Please note: the Sound Buttons and Speak Up Buttons are not WiFI capable and cannot be used with the Connect system.

Software FAQ

The FluentPet App is available for download on Google Play or the App Store.

Each and every button press on FluentPet Connect is captured through the app. It enables you to track words, trends, and patterns to better understand what your learner is saying. You can also share your learner's progress easily and connect with other button teachers. The app also provides step-by-step lessons on how to teach your learner to talk.

No, but the app makes it simple to assign presses in seconds.

 

The app is required when using the Connect system. You record the words on your buttons through the app. It also tracks all presses and your learner’s progress.

No. It can’t do that and it is not currently a planned feature.

No. It can’t do that and it is not currently a planned feature.

The speed in which the notification will appear in the app depends on several factors, includingthe internet connection, and can take between 10 to 15 seconds.