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Our Customer Support Team is working hard to address the e-mail inquiries we receive. Responses may be delayed by up to 24-48 hours. We appreciate your patience.

Due to port delays and backlogs, couriers and postal services have been overwhelmed with a high volume of packages, causing unexpected variability in delivery times. While we are working closely with our shipping partners, once packages are with the shipper, there is little we can do to expedite or change your order. To track your orders, check the shipper’s tracking service for the most up-to-date information.

Before contacting Customer Support, if you haven’t already done so, please consider checking out the following pages:  

If you still have questions, our customer support staff is ready to help. Please e-mail  ciao@fluent.pet. If you haven't received a reply from us in 24-48 hours, please check your spam or junk mail folder – our staff responds to every support inquiry. 

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