Frequently Asked Questions (FAQ)
The FluentPet Hard-Top HexTiles are made of a combination of a hard-plastic top layer, a flexible EVA foam layer (the same material used for flip flops and slippers), and a non-slip rubber bottom layer. The Soft-Top HexTiles are made primarily out of EVA foam and also have a non-slip rubber bottom layer. The buttons have an ABS plastic housing that holds the electronics to make them work.
| Soft-Top Compact HexTile | Hard-Top Compact HexTile | Big-Paw Hextile | Large HexTile |
|---|---|---|---|
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| Compact 7.9 in (200 mm) | Compact 7.9 in (200 mm) | Mid-Sized 9.6 in (245 mm) | Large 11.8 in (300 mm) |
| Best for conserving space | Best for conserving space | Best for learners with larger paws and lots of buttons | Best for transitioning from large sound buttons to FluentPet Sound Buttons |
| Holds Up to 6 FluentPet Sound Buttons | Holds Up to 6 FluentPet Sound Buttons | Holds Up to 6 FluentPet Sound Buttons | Holds Up to 6 Buttons— FluentPet Sound Buttons and/or 3.5 in (8.9 mm) Large Buttons |
| Colorful Foam Top | Scratch-Resistant Top | Colorful Foam Top | Colorful Foam Top |
| 6 Patterns for Different Word Categories | 6 Patterns for Different Word Categories | 6 Patterns for Different Word Categories | 6 Patterns for Different Word Categories |
| Compatible with Soft-Top and Hard-Top Compact HexTiles | Compatible with Soft-Top and Hard-Top Compact HexTiles | Compatible with Big-Paw HexTiles | Compatible with Large HexTiles |
If your order hasn’t left the warehouse (Hong Kong warehouse) or hasn't been packed (US warehouse), we can help you change your address. Just e-mail ciao@fluent.pet and our customer service team will be happy to help. Inquiries are typically answered within 24-48 hours. Please check your spam folder if you don’t see a response from us